Paytrail Status Page

Keeping your customers happy matters to us! To achieve this, it's crucial for us at Paytrail to efficiently handle your company’s payments. On this page, you will find our payment service status, future maintenance breaks and possible incidents.

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Payment service is working properly!

Refreshed | up 6 days 18 hrs 28 mins 2 secs

Week

99.953%

Week *

100.000%

Month

99.988%

Month *

100.000%

Year

99.897%

Year *

99.924%

* Maintenance outages are ignored

Merchant Panel is working properly!

Refreshed | up 6 days 18 hrs 27 mins 35 secs

Week

99.948%

Week *

100.000%

Month

99.987%

Month *

100.000%

Year

99.877%

Year *

99.904%

* Maintenance outages are ignored

Incidents

Our scheduled maintenance break on the 23rd May 2017 took longer than anticipated. The break started on 3:30am as planned but it took until 7:16 am before our services became available again. We are sorry for the inconvenience.

  • Maintenance break

    Our scheduled maintenance break (3:30am-4:30am) is still ongoing. We apologize for the inconvenience. We are working on the problem and will inform on status-page once the problem has been resolved.

    Resolution in progress

The payment services have been working properly since 18th of May 2017 1:48 pm and Merchant Panel since 18th of May 2017 2:47 pm.

The cause was network problems between data centers of our hosting provider. The situation is analyzed very carefully and we do our best to avoid similar situations in the future.

We apologize.

  • Payment service is mainly operational at the moment.

    Dashboard (Merchant Panel) is still under investigation.

    Resolution in progress

  • Services have been partially down, but mainly they are working properly. We are investigating the situation more closely. The reason is network problems between data centers. We apologize for the incident.

    Resolution in progress

  • Services are partially down

    Services are partially down. We are investigating the situation more closely. We apologize for the incident.

    Open

Maintenance break

Our scheduled maintenance break on the 25th April 2017 took longer than anticipated. The break started on 3:30am as planned but it took until 5:00am before our services became available again. We are sorry for the inconvenience.

  • Resolved

  • Maintenance break

    Our scheduled maintenance break on the 25th of April will take longer than anticipated. The break started at 3:30am and is still ongoing. We apologize for the inconvenience.

    Open

System stable again

All services are up again. We are investigating the situation more closely. We apologize for the incident.

  • Services down

    There is an outage in our system. We are investigating an issue.

    Open

Maintenances

June

Service maintenance on 29th June 2017

There will be a scheduled maintenance to the Paytrail Payment Gateway and our system might be unavailable for a small period of time during 03.30 - 04.30 on 29th June 2017.

During the brief interruption, payments through our service will be temporarily unavailable. The maintenance is scheduled at a time when the least amount of payments are generally made through our services.

We apologize for any inconvenience this may cause.

Best regards,
Paytrail Plc

Service maintenance on 29th June 2017

There will be a scheduled maintenance to the Paytrail Payment Gateway and our system might be unavailable for a small period of time during 03.30 - 04.30 on 29th June 2017.

During the brief interruption, payments through our service will be temporarily unavailable. The maintenance is scheduled at a time when the least amount of payments are generally made through our services.

We apologize for any inconvenience this may cause.

Best regards,
Paytrail Plc

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