All systems operational

Refreshed

Paytrail Status Page

Keeping your customers happy matters to us! To achieve this, it's crucial for us at Paytrail to efficiently handle your company’s payments. On this status page, you will find our payment service status, future maintenance breaks and possible incidents.

Feel free to subscribe and receive service related updates. We’re working hard to keep payments rolling smoothly!

Monitors

Merchant Panel

Uptime 3 days 16 hours 43 minutes 44 seconds

Operational

Week

99.504%

Week *

99.504%

Month

99.877%

Month *

99.877%

Year

99.956%

Year *

99.956%

* Maintenance outages are ignored

Payment service

Uptime 3 days 16 hours 43 minutes 18 seconds

Operational

Week

99.431%

Week *

99.431%

Month

99.858%

Month *

99.858%

Year

99.962%

Year *

99.962%

* Maintenance outages are ignored

Incidents

Services had DB issues

Resolved | Mar 30, 2020 | 14:01 GMT+03:00

Services have now recovered to acceptable level technically for us to deem this issue resolved. We'll investigate the root cause for the issue to avoid similar issue in the future. We apologize for the inconvenience caused by the service outage.

Services are partially down

Resolved | Jan 12, 2020 | 08:00 GMT+02:00

Incident has been solved. We apologize for any inconvenience caused.

+Show history

  • Monitoring | Jan 12, 2020 | 07:05 GMT+02:00

    Network incident has been solved. We’re monitoring to ensure all services are operational.

  • Investigating | Jan 12, 2020 | 06:00 GMT+02:00

    There is network outage in our datacenter environment, our service provider is investigating issue.

  • Open | Jan 12, 2020 | 05:15 GMT+02:00

    Services are partially down. We are investigating the situation more closely. We apologize for the incident.

Service outage

Resolved | Nov 12, 2019 | 15:53 GMT+02:00

All connections are now routed to functional services and all services should function normally. Problem was due to error with database load balancers. We apologize for the inconvenience the service outage caused.

+Show history

  • Resolved | Nov 12, 2019 | 15:26 GMT+02:00

    Service is working again. We are investigating the issue.

Service outage

Resolved | Nov 12, 2019 | 09:05 GMT+02:00

Incident has been solved. We apologize for any inconvenience caused.

+Show history

  • Open | Nov 12, 2019 | 08:49 GMT+02:00

    We are having service outage due to technical issues. We are troubleshooting the issue and aim to recover services as soon as possible.

Problems with Nets card payments

Resolved | Jul 09, 2019 | 14:26 GMT+03:00

Problems with Nets card payments has been resolved 15:45 PM.

We are sorry for the inconvenience caused.

-----------

Nets card payments are currently not working. The problem is caused by networking problems Nets is experiencing. The problem is being investigated.

The problem started at 10:45.

We will update the case as soon as we have anything new to report.

We are sorry for the inconvenience caused.

Short outages in merchant panel

Resolved | Jun 23, 2019 | 09:15 GMT+03:00

Incident has been solved. We apologize for any inconvenience caused.

Issues with access to www.paytrail.com

Resolved | Sep 06, 2018 | 13:56 GMT+03:00

Issues with www.paytrail.com have been solved.

+Show history

  • Identified | Sep 06, 2018 | 11:38 GMT+03:00

    www.paytrail.com is currently having some issues due to our service provider. These problems do not affect our payment service, which is running normally. We are trying to solve the issue with our site as soon as possible.

Maintenance

April

Service Maintenance on 7th Apr 2020

Scheduled | Apr 07, 2020 | 03:30 - 04:30 | GMT+03:00

There will be a scheduled maintenance to the Paytrail Payment Gateway and our system might be unavailable for a small period of time during 03.30 - 04.30 on 7th Apr 2020.

This update was originally planned to take place a week earlier, but due to technical problems it has now been postponed by a week.

During the brief interruption, payments through our service will be temporarily unavailable. The maintenance is scheduled at a time when the least amount of payments are generally made through our services.

We apologize for any inconvenience this may cause.

Best regards,
Paytrail Plc

Affected services

  • Payment service, Merchant Panel

Status Page powered by Admin Labs